Home / Cozy Cheekz Shipping and Returns

Our Guarantee

Your baby's comfort is so important to us.  If you have any questions about our products please don’t hesitate to contact us at 888-562-9968.  We are real people and promise to get back to you within 24 hours.

Shipping Policy

We ship for free anywhere in the continental United States.  For Alaska and Hawaii there is a $10.00 additional charge.  Sorry, we don't ship outside the US for now but we are working on it. Orders generally ship within 24 hours of purchase.

Return Policy:

Though we are sure you will love our products, we want you to be completely satisfied with your purchase. If, for any reason, you are not, you may return it within 60 days.

If you do decide to return your item, we will provide a refund of the original purchase price.

Please contact us at help@cozycheekz.com to arrange return shipping. 

Items must be returned in original packaging and good product condition. 

Once your return is received and inspected by our quality assurance team, we will send you an email to notify you of your refund.

At that time your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.



Although we make every effort to be sure that our products are perfect, we offer a one year warranty on the CozyCheekz Heated Changing Pad and a 60 day warranty on the Cozy Cradle.  If you have received a product that you feel is defective, please contact us at help@cozycheekz.com.